Your personal data are processed by Renault SAS and the members of its network (hereinafter RENAULT or us), in their capacity as joint processing managers.

Renault SAS is located at 13/15 quai le Gallo 92100 Boulogne-Billancourt. The contact details for its Data Protection Officer are as follows: Renault SAS, Direction juridique – Délégué à la protection des données, 13/15 quai le Gallo 92100 Boulogne-Billancourt et dpo@renault.com.

The list of network members and their contact details are available on the website through the tool. Find an office.

We collect your personal data when you complete a form on our website and when you contact us by email, phone, live chat or via any other means. We can also obtain additional information about you from other companies within our Group, in particular.

Your personal data are used for the following reasons:

- Managing your requests (for information, test drives, appointments, quotes, prices, etc.)

Legal basis: this processing is justified by the pre-contractual relationship arising from your request.

- Managing your My Renault user account

Legal basis: this processing is justified by the performance of the agreement you have entered into with us.

- Managing your complaint 

Legal basis: this processing is based on our legitimate interests (improving our products and services, and preventing legal claims).

- Managing your participation in game contests

Legal basis: this processing is justified by the performance of the agreement you have entered into with us (accepting the game contest rules).

- Requesting you to respond to customer satisfaction surveys and studies on our existing products and services.

Legal basis: this processing is based on our legitimate interests (improving our products and services).

- Requesting you to respond to studies as part of developing new products and services

Legal basis: this processing is based on our legitimate interests (offering suitable products and services).

- Sending customised advertisements to you (with your agreement when regulations so require), in particular news on our products, special offers, and invitations to events or game contests

Legal basis: this processing is based on your consent and/or our legitimate interests (providing you with relevant information).

- Monitoring the quality and continuous improvement of our products and services, in particular by using advanced data analysis technologies

Legal basis: this processing is based on our legitimate interests (improving our products and services).

- Performing research and development activities

Legal basis : this processing is based on our legitimate interests (improving our products and services).

- Monitoring our activities (reporting)

Legal basis:  this processing is based on our legitimate interests (measuring the performance of our activity and improving our products and services).

- Answering any questions you may have on the exercise of rights relating to your personal data (see the section on your rights)«  »

Legal basis : this processing is based on our legal obligations and involves checking your identity in particular.

When we send you promotional messages, our aim is to send you the most relevant advertisements and offers possible, suited to your needs and truly likely to interest you. Based on your personal data (those you provide to us directly and those we obtain from our partners, as well as those we collect through automated processes when you visit our websites or use our mobile applications), we develop a profile that enables us to assess and predict your personal experiences and/or interests for our products and services as accurately as possible. Knowing you better means we can offer you the most suitable products and services to serve you better.

Generally speaking, we undertake to collect only the personal data necessary to each of the purposes for which we process your data.

Accordingly, the mandatory nature of the answers is indicated in the collection form. Those answers are necessary to respond to your requests or to comply with our legal or regulatory obligations. If you do not wish to provide mandatory data, we will be unable to process your request. The other information is intended to get to know you better, in particular to send you customised advertisements and is therefore optional. You are free not to provide such information.

In accordance with regulations, we undertake to keep your personal data for the term necessary to fulfil the purposes.

In order to calculate the data retention periods, we rely on the following criteria in particular:

- The term of your agreement, if you have entered into an agreement with RENAULT or the members of its network,

- The time necessary to process your request or claim,

- The length of time for which your user account has been open (if you have opened one), except in the event of three years of inactivity,

- Your interest in our advertisements,

- The necessity to log your interactions with us, in order to properly manage our commercial relationship,

- Our legal or regulatory obligations.

It may be necessary to archive some of your personal data in order to be able to respond to any legal claims, throughout the prescription period provided for in the applicable legislation.

It may also be necessary to share your personal data with other entities of Groupe Renault, such as RCI and DIAC, and with partners, and when we use service providers, in order to process all or part of your personal data, to the extent necessary to fulfil the tasks entrusted to them (for example, to host our website or the mobile applications, to provide services related to website operation and maintenance, or concerning the dispatch of commercial offers and to conduct surveys).

As far as possible, your data are stored in servers located within the European Economic Area (EEA). However, as some of our service providers are located in countries outside of the EEA, your personal data may be processed in those countries. Some of those countries may have different personal data regulations compared with those of the European Union. In such cases, we take special care to ensure the transfer is done in accordance with applicable regulations, and we establish warranties ensuring a level of protection for your private life and your basic rights equivalent to that provided by the European Union (in particular by using standard contractual clauses used by the European Commission). Pursuant to a simple request sent to the address indicated in the What are your rights section, we can provide you with more information on such transfers (in particular the standard contractual clauses of the European Commission).

Lastly, it may be necessary to communicate your personal data to third parties in order to comply with a legal obligation, administrative decision or court ruling.

You benefit from several rights regarding the processing of your personal data:

- The right to access your personal data, i.e. the right to receive a copy of such data,

- The right of rectification, if your data is erroneous or outdated, which will enable us to comply with our obligation to have up-to-date data about you,

- The right of deletion (or right to oblivion) with respect to your personal data, which may be limited depending on our contractual and legal obligations,

- The right to data portability, i.e. the right to receive the personal data that you provided to us, in a widely used, structured digital format, and to forward them to all other processing managers.

- The right to oppose, provided you have grounds connected with your particular situation, and the right to request the limitation of your personal data processing, in some cases as provided for in regulations,

- The right to oppose any commercial solicitation (in particular profiling, when it is used),

- A right to withdraw your consent at any time, for the purposes for which we obtained your consent.

You may also define either general or specific guidelines regarding certain types of processing, with respect to the retention, deletion and communication of your personal data in the event of death. You may change or delete these guidelines at any time. You may share these special guidelines with us by writing to the above-mentioned address.

To exercise any of your rights, you may contact us with proof of your identity by email at dpo@renault.com or by mail to Renault SAS, Direction juridique – Dlgu la protection des donnes, 13/15 quai le Gallo 92100 Boulogne-Billancourt.

You have the right to register free of charge on the Bloctel opt-out list, managed by the company Opposetel, to no longer receive commercial solicitations by phone, by visiting the website https://conso.bloctel.fr. However, registration on this list does not prohibit RENAULT from contacting you for marketing purposes during the term of your agreement with RENAULT, unless if you have specifically exercised your right of opposition to no longer receive commercial offers from RENAULT.

Lastly, you have the right to lodge a complaint with the CNIL regarding the processing of your personal data. We encourage you to contact us prior to any claim, so that we may attempt to resolve your problem together.

We may also collect technical information about you through automated processes when you visit one of our websites or use one of our mobile applications, in particular your IP address and your browser settings, by means of cookies.

For more information, please read our cookies policy.

We may be required to amend this information occasionally. When such amendments are necessary or required, we will notify you thereof and/or seek your consent. Accordingly, we request that you check this information upon each visit to take note of the latest version.